2 Customer Support Roles

08/12/2011 Posted in News by No Comments

Italian/German Customer Support agent

Malta Poker Job Ref no. A0025

Gaming Customer Support

Italian Customer Support Agent – A gaming operator is looking for Italian speakers who have gaming experience or knowledge to join the team. Duties include:

·         Answering requests via email, telephone and chat

·         Assist Payment and Risk department on related issue

·         Give assistance to the VIP team on related issues

·         Troubleshooting technical issues that customers may face

·         Keep customers updated regarding current promotions and game rules

·         Perform outbound calls including verification calls and offers calls according to outlined policies and corporate values

·         Assist the customers with bet settlement

·         Take part and responsibility in tasks of an administrative nature

·         Contribute to a stimulating, pleasant and positive job atmosphere

Salary on offer will be relative to candidate’s experience. Location: Rome, Italy

To apply for this post, send us an e-mail with your c.v. quoting the job reference number at – info (at) maltapokerevents.com

Malta Poker Job Ref no. A0026

German Customer Support Agent – A gaming operator is looking for German speaking persons to join the team. The ideal candidate must be based in Malta and have excellent Customer Support skills. Duties include:

·         Answering queries/requests through telephone, email, and chat

·         Assist Payment and Risk dept. on related issues

·         Give assistance to the VIP team on related issues

·         Troubleshooting technical problems faced by customers

·         Inform customers about ongoing promotions and game rules

·         Perform outbound calls such as verification calls and offers according to policies and corporate values

·         Assist with bet settlement as required

·         Take part and responsibility in administrative tasks

·         Contribute to a stimulating and positive job environment

Salary on offer of circa 19K. Location – Malta

To apply for this post, send us an e-mail with your c.v. quoting the job reference number at – info (at) maltapokerevents.com

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